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GVNGLTR
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Text File
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1989-07-02
|
769b
|
35 lines
(your street
city, state, zip)
(date)
(name
street
city, state, zip)
Dear ___ (name):
I guess you are right, ____ (name)!
Although I thought that our charges are justified, your
letter as well as a discussion with our service crew who
visited you has convinced me that you are partially correct.
The ____ (item in question) must have been defective and
that is why it has probably given you so much difficulty.
Therefore, I have told the bookkeeping department
to cancel all of last ____ (time period's) service charges.
Now I understand that all the equipment is working
smoothly. Please let me assure you that we will continue
to stand by our product for the full ___ (time period).
Sincerely,
(name)
(title)